Last updated: January 01, 2025

At Bezeli, we strive to provide the best possible services to our clients. However, we understand that there may be situations where a refund request arises. This Refund Policy outlines the conditions under which refunds may be provided for our advertising services.

1. General Refund Policy

Our services are custom-tailored to each client’s needs, which often involve time, expertise, and resource commitments. Refunds will only be granted under specific circumstances as outlined below:

Eligibility for Refunds

Refunds may be considered in the following cases:

  • Service Not Delivered: If the agreed-upon service has not been initiated or delivered due to our failure.
  • Technical Issues: If there is a failure on our end that prevents the execution of the agreed-upon advertising campaign.
  • Prepaid Services: For services paid in advance but canceled prior to initiation.

Non-Refundable Services

Refunds will not be issued in the following scenarios:

  • Completed Campaigns: Services that have been fully executed or delivered as agreed upon.
  • Client-Initiated Delays: If delays or non-performance are due to the client’s failure to provide necessary information, approvals, or materials.
  • Results-Based Refunds: Since advertising outcomes can be influenced by various external factors, refunds are not provided based on dissatisfaction with campaign results.
  • Third-Party Costs: Any payments made to third-party platforms (e.g., Google Ads, Facebook Ads) on behalf of the client are non-refundable.

2. Refund Process

Requesting a Refund

To initiate a refund request, please contact us at Blanda@bezeli.net with the following information:

  • Your name and contact details
  • Invoice number and date of payment
  • Detailed explanation of the issue

Review Process

  • We will review the request within 10 business days of receiving all necessary information.
  • Additional documentation or clarification may be required during this process.

Decision Notification

You will be notified of our decision via email. If approved, refunds will be processed within 15 business days.

3. Payment of Refunds

Refunds will be issued to the original payment method unless otherwise agreed upon. Please note that bank processing times may vary.

4. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page, with a “Last updated” date at the top.

Contact Us

If you have questions or concerns about this Refund Policy, please contact us:

  • Email: Blanda@bezeli.net
  • Phone: +13076677201